How to fix issue of not sending email whereas system notes it sent?

Created by Support Agent, Modified on Sun, 19 Apr at 11:09 PM by Support Agent

QUESTION: 


I use the module v1.2.2 for my site Magento 2.3.4. It worked fine before but stop sending email last night.

For testing, change the config Frequency cron to */5 * * * *  (sending an email every 5 minutes).

Screenshot: https://i.imgur.com/5mxYGYe.png

However, the system notes that email was sent but there is no email coming - https://i.imgur.com/dYvo6dI.png..

Do you know how to fix this?


QUESTION: 


To resolve this issue, please edit file app/code/Bss/ProductStockAlert/Model/Email.php as below:  


Or download the attached file below and overwrite the current file on your site.


If you have any other question or concern, please feel free to contact us. We'd be happy to support!



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