Not receive the link download email after purchasing products

Created by Rosa Truong, Modified on Wed, 20 May 2020 at 10:30 AM by Rosa Truong

Question: 


I bought an extension from you today but have not yet received an email to download.


Answer:


When you fulfill the payment and the status of the Order ID is completed, there is a confirmation email sent to your email.

To get the download link, please check your email, even your spam box or promotion tab.


Besides, the extension's version is also available on your account on https://bsscommerce.com

Please log in to your account then enter My Downloadable Products to get the download link.


If you have any questions or require any assistance, please feel free to contact us.

We are always happy to support you.




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