After installing M2 extension, the Backend configuration page shows 404

Created by Nicole Le, Modified on Tue, 19 Nov 2019 at 09:22 AM by Nicole Le

Issue: 

After installing the extension on Production mode, the configuration page of the extension on the Backend shows 404 http://prntscr.com/mtbpsv

Solution:

You could refer some notes from us below:

1/ Please check if your site is on Production mode, after installing the extension, you should run di:compile , then flush cache to generate code and dependency injection configuration. 

2/ Or you could reset up extension: remove module version in setup_module table on database and rerun upgrade

3/ Please check our installation guide, please make sure you have named the folder correctly https://bsscommerce.freshdesk.com/support/solutions/articles/19000098942-general-installation-guide-for-magento-2-extensions

If you need any further assistance, please don't hesitate to contact us at sales@bsscommerce.com or create a ticket.

You also could contact us via live chat from 8:00 AM to 5:00 PM, GMT+7 from Mon to Fri.

Was this article helpful?

That’s Great!

Thank you for your feedback

Sorry! We couldn't be helpful

Thank you for your feedback

Let us know how can we improve this article!

Select atleast one of the reasons
CAPTCHA verification is required.

Feedback sent

We appreciate your effort and will try to fix the article